Why Faktum? What is the difference between us and other partners? These questions arise for potential customers who haven’t worked with us so far!

In the following what others say about us and why they shop with us:.


We’re proud of the service levels we offer and the many satisfied comments we receive as a result – below are just a few:

“Deliveries in time, ordering and dispatch work more than well, friendly staff”

“Our contact person, Mrs …, is always friendly and makes the impossible possible. Goods also arrived very fast! Go on like that!”

“Thank you for the great teamwork, Mrs … is second to none. Keep it up!!!”

“Super, flexible, short delivery times, always of great help”

“Keep up the good work!”


10 good reasons

  1. Rapid delivery
    In-stock products ordered before 3 p. m. are dispatched the same day.
  2. Huge stock
    Faktum is an allrounder with a huge range of quality products divided into the three categories SUBSTRAT building materials, SUBSTRAT building chemistry und EXTREM tools.
  3. Our System – your security
    Our SUBSTRAT building materials and the SUBSTRAT building chemistry range complement and perfectly match each other on the building site.
    We guarantee full compatibility for all products.
  4. No Minimum order value
  5. Free delivery from 150 € for parcels/from 450 € for pallets
    For goods delivered to German mainland, express deliveries excluded.
  6. Always up-to-date
    The compilation of our product range is based on 25 years of know-how in tiling and on a permanent progression due to training and research. Thus we are able to meet highest standards in all areas of the market.
  7. SERVICE is most important to us
    expert and friendly advice on the phone
  8. Always there for you
    Between 7.00 a.m. and 5.00 p.m. we are here personally for you. Orders and enquiries can be sent in 24 hours a day via fax or e-mail and are processed as soon as possible.
  9. A step further
    Always at your service if you have a special request, if you are looking for a particular product or if a standard delivery is not quick enough. We are flexible, listen to our customers and (usually) find a solution for you. Talk to us!
  10. Complaints are processed uncomplicatedly
    In the rare case of a complaint we try to process it as fast, uncomplicatedly and smoothly as possible for our customers.