Website policy

Contact us

If you have any questions, comments or concerns regarding our legal policy and/or practices, please contact us at the following e-mail address, mailing address and telephone number:


Mailing Address:
Faktum Bauprodukte GmbH
Am Weidekamp 10 • 57258 Freudenberg
Tel. +49 (0)2734 / 4957-0

TM & © Copyright 2009 Faktum Fliesenlegerprodukte. All rights reserved. No part of this document may be copied, reproduced, or electronically reused without written permission from Faktum Bauprodukte.

This information is provided in the following three sections

Privacy Policy

This privacy statement is developed in accordance with the strict guidelines set forth by TRUSTe standards and is effective from December 2009. Faktum Bauprodukte (hereafter FB) has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

This web site presents the user with a contact email address which may store their email details on our private contact database. Contact information is supplied voluntarily by visitors to the web site and is used by us to communicate with our customers. Visitors will not be contacted by us for any other purpose than one related to their enquiry at FB. No details will be passed to any third party organisation outside of FB and its associates.

Personal information is not collected by this website unless it is sent voluntarily by the end user through a contact email. Such disclosed personal information will only be used to communicate with our customers. Users will not be contacted by us for any other purpose than one related to their enquiry at FB. No personal details will be passed to any third party organisation.

The recording of your IP address is carried out by every web server you visit on the Internet. Your IP address is a unique identification number relating to your computer. This IP address may be used to help diagnose problems with our web server, and to administer our web site. Your name or email address CANNOT be determined by your IP address and you will not be contacted in any event.

Cookies are a type of software technology. For example, they can be small information files placed in a visitor’s web browser to store individual preferences relating to a particular web site. The FB web pages do NOT place any Cookies on your computer and do NOT collect any information using Cookies at this time.

FB have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly present the information we supply online. Our web servers are hosted by a leading German ISP who provide a high degree of security including industrial strength hardware and software firewall protection.

This site gives users the following options for changing and modifying information provided and/or commenting on the site:
a. E-mail:
b. Call by telephone (+49) 02734 4957-0


At Faktum Fliesenlegerprodukte we are working towards complying with the W3C Web Content Accessibility Guidelines. We are continually making improvements to meet these guidelines and our web site has been designed with the following accessibility guidelines in mind:
• Pages are designed so that they can be viewed at a screen resolution of 800 x 600 pixels, although 1024 x 768 pixels is the optimum resolution in line with modern graphics cards and monitors.
• Page structure is conveyed using Tag elements.
• In accordance with RNIB guidelines, text used on this website (with the exception of graphical text) is set in a sans serif font at a reasonable point size, with good contrast over the background colour or image and with open leading. In addition, text is set in short paragraphs set apart by a clear line of space.
• A stylesheet is used for text on our website with the exception of graphical text.
• Text can be increased or decreased in size by using the “view” option in your browser.
• Images that convey important information have alternative text. Where an image is used for a decorative purpose the alternative text will be left blank.
• No information is exclusively conveyed using colour.
• A site map is available to provide information about the overall content of the website.

To read PDF documents with a screen reader please link to the Access Adobe website which provides useful tools and resources. Adobe also has a free online conversion tool for pdfs.

The standard support browser versions are:
• Internet Explorer v11.0
• Firefox v33.0
Site checked on Windows platforms and Apple Macintosh computers.

• To learn more about web accessibility visit the RNIB Web Access Centre (
• To enhance your access to screen content please consider obtaining a copy of the screen reader JAWS.

Legal Information

Use of this site signifies your agreement to the Terms of Use. Please read these Terms Of Use carefully before using this site. By using this site, you signify your agreement with these Terms Of Use. If you do not agree with any of the below Terms Of Use, do not use this site. Faktum Bauprodukte (hereafter FB) reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms Of Use at any time. By using this service after we have posted notice of such modifications, alterations or updates, you agree to be bound by the revised terms. FB retains the right to deny access to anyone who we believe has violated any of these Terms of Use.

This site is controlled and operated by FB in Germany. The prefered method of contact is email at the following address: All material on this site, including, but not limited to logotypes, brands, straplines, images, illustrations, copy, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by FB or its associates and partners. All material on this web site owned, operated, licensed or controlled by FB or its associates and partners is solely for your personal information and non-commercial use. Such material may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment, or use of the materials for any purpose other than personal and non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Failure to adhere to this instruction is a violation of the copyrights, trademarks, and other proprietary rights of FB and will be pursued to the full extent of international law.

This site may contain links to other web sites (Linked Sites). The Linked Sites are for your convenience only, and you access them at your own risk. FB is not necessarily responsible for the content of the Linked Sites, whether or not FF is affiliated with sponsors of the sites. FB does not in any way endorse the Linked Sites. FB welcomes links into this site. You may establish a hypertext link to this site, provided that the link does not state or imply any sponsorship or endorsement of your site by FB. You may not use on your site any trademarks, service marks or copyrighted materials appearing on the FB site, including but not limited to any logos or characters, without the express written consent of the owners of the mark or right. You may not frame or otherwise incorporate into another web site any of the content or other materials on the FB site without prior written consent. In the first instance you must link to the FB home page at

Any e-mails, notes, message/billboard/forum postings, ideas, suggestions, concepts or other material submitted will become the property of FB throughout the universe. FB shall be entitled, consistent with our policies regarding privacy, to use the material or any of its elements for any type of use forever, including in any media whether now known or hereafter devised. When you submit material to the FB web site, you agree that FB has the right to publish or otherwise use the material or any of its elements for any type of use, including promotional and advertising purposes.

The materials on this FB web site are provided as is and without warranties of any kind either express or implied. FB disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, other than those warranties which, under the laws applicable to this agreement, are implied by law and are incapable of exclusion, restriction, or modification. Neither FB, nor its affiliated or related entities, nor any person involved in the creation, production, and distribution of this FB web site warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that FB or the server that makes them available are free of viruses or other harmful components. The material that you read on this FB web site is provided solely for information and promotional purposes. FB does not warrant or make any representations regarding the use or the results of the use of the materials in this FB web site in terms of their correctness, accuracy, reliability, or otherwise.

You expressly agree that use of the FB site is at your sole risk. You (and not FB) assume the entire cost of all necessary servicing, repair or correction. You expressly agree that neither FB, nor its affiliated or related entities, nor any of their respective employees, or agents, nor any person or entity involved in the creation, production, and distribution of this FB web site are responsible or liable to any person or entity whatsoever for any loss, damage (whether actual, consequential, punitive or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from the use of this site or any other FB web site. By way of example, and without limiting the generality of the foregoing, FB and related persons and entities shall not be responsible or liable for any claim or damage arising from failure of performance, error, omission, interruption, deletion, defect, delay in operation, computer virus, theft, destruction, unauthorized access to or alteration of personal records, or the reliance upon or use of data, information, opinions or other materials appearing on this site. You expressly acknowledge and agree that FB is not liable or responsible for any defamatory, offensive or illegal conduct of other subscribers or third parties.

Unless otherwise specified, the materials in the FB web site is presented solely for the purpose of information and promoting products available in Germany, its territories, possessions, and protectorates. This site is controlled and operated by FB from its offices within Germany. FB makes no representation that materials in this FB web site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.